What we do

FIRST ASSIST makes agreements with insurance and assistance companies all around the world such as Russia, Ukraine, Germany, Netherlands, France, , USA, Saudi Arabia, Egypt, Bulgaria, Greece, Kazakhstan, White Russia, Moldavia, Latvia, Lithuania and Estonia; and provides medical services via its own network with its professional staff.

Our insured customers are redirected to the relative health institution within 15 minutes once they have applied to the call center. The patient is provided with health service in accordance with the patient information in their area. In case the patient cannot be diagnosed and treated in the area, the patient and insurance company is informed and redirected to the best health center. Meanwhile, patient’s relatives (wife/ husband, children) can benefit our escort services and are sent to their home country safely and economically upon request. We take the ultimate care of each case, track and manage separately avoiding errors.

General and special information about the most proficient health institution in our service providing network is transmitted to insurance companies to have a diagnosis or pre-diagnosis in redirecting to health institutions. When such a request has been made, a report including the medical and executive features and pricing policy of the health institution is sent.

FIRST ASSIST performs patient transfers in medical escort services with its technological equipment and well-educated staff. This service includes expected and unexpected medical and logistic services until the patient has been moved to the transfer destination. The medical information is transmitted to relevant establishments orally and in written.

For insurances, medical information received from hospital and/ or physicians are transmitted to the FIRST ASSIST data base through our physicians and medical secretaries in this service. All the insurance companies we collaborate with in our own server network can instantly pursue their own customers.

For insurances, medical information received from hospital and/ or physicians are transmitted to the FIRST ASSIST data base through our physicians and medical secretaries in this service. All the insurance companies we collaborate with in our own server network can instantly pursue their own customers.